Apphive | AppSumo Subscription

I purchased on AppSumo yet it is still asking for me to pay to create an app. I Have tried to work with chat but they are not timely in their responses, it takes hours to respond if they do at all. I have sent them proof of my purchase 3 times. Please help me get into my already paid account.

Their process is a bit cumbersome, I had a difficult time getting it all set up and it took a week. If you don’t confirm your subscription by having it send you an sms message, you won’t be able to get in without support’s help. Have you done the sms part?